Gate Automation Product Returns
Return & Refund Policy
Clear guidance for returns, incorrect items, transport damage, compatibility concerns and refunds for gate motors, parking barriers, remote controls, control boards, access-control products and spare parts.
Last updated: 6 October 2026
Return Eligibility
Products are assessed according to their condition and how they were used.
Gate automation equipment includes electrical, electronic and programmable components. For that reason, return eligibility can differ between an unopened remote control and a motor, control board or barrier that has already been installed or programmed.
Generally Easier to Return
- Unused and uninstalled products.
- Complete products with accessories and manuals.
- Items in original packaging where reasonably possible.
- Products supported by proof of purchase.
Needs Individual Review
- Opened electrical or electronic components.
- Remote controls that have been programmed.
- Products ordered for a specific compatibility requirement.
- Items with damaged, incomplete or marked packaging.
Normally Not Returnable After Use
- Installed, wired or physically modified equipment.
- Programmed or configured electronic items where reset cannot restore saleable condition.
- Custom-cut, specially ordered or project-specific items unless agreed otherwise.
- Completed installation, programming or site-service charges.
Do not send a product back before contacting us. Return instructions, eligibility and transport responsibility are confirmed according to the reason for return, product condition and applicable consumer rights.
Return Process
A simple process helps us resolve the issue faster.
Keep the product, accessories, packaging and order information together until the return request has been reviewed.
- Contact our teamSend your order number, product name and a clear explanation of the issue.
- Provide evidence if neededPhotos or a short video may help with damage, incorrect item or technical assessment.
- Receive return instructionsIf a return is appropriate, we confirm how and where the product should be returned.
- Inspection & resolutionAfter assessment, we confirm the approved replacement, repair, credit or refund outcome.
Important Situations
Different reasons for return are handled differently.
Damaged in Delivery
Contact us promptly with photos of the item, outer packaging and shipping label. Keep the packaging until the issue has been reviewed.
Incorrect Item Supplied
If the supplied product does not match the confirmed order, contact us before installation or programming so the issue can be checked quickly.
Compatibility Concern
A product that is incompatible with an existing gate system is not automatically defective. Contact technical support before installation so compatibility can be reviewed.
Installed or Programmed Item
Once equipment has been installed, wired, programmed or modified, return options may be limited. Warranty or technical support may be the more appropriate route.
Special-Order Products
Products sourced specifically for a customer or project may have different cancellation or return conditions. These should be confirmed before ordering.
Warranty Issues
A manufacturing fault may be handled under the applicable product warranty rather than as a standard return. We can guide you through the next step.
Refunds & Charges
Approved refunds are processed after the return is assessed.
Where a refund is approved, the method and timing depend on the original transaction, product condition and payment provider. Delivery, installation, programming or other completed service charges may be treated separately where permitted.
Frequently Asked Questions
Return and refund questions.
Contact us before returning any gate automation equipment so we can confirm the correct process for your order.
Can I return a gate motor after it has been installed?
Installed, wired or physically modified equipment is generally more difficult to accept as a normal return. Contact us with the details. If the issue is a fault, warranty or technical support may be the appropriate route.
Can I return a programmed remote control?
Programmed remotes and other configured electronic items require individual assessment because programming or use can affect resale condition. Contact us before sending the item back.
What if I received the wrong product?
Contact us before installation or programming with the order number and photos of the supplied item. We will review the order and advise the correct resolution.
What should I do if an item arrived damaged?
Contact us promptly and keep the product and packaging. Send clear photos of the item, outer packaging and delivery label so the damage can be assessed.
Who pays for return transport?
Return transport responsibility depends on why the product is being returned. We confirm this before the item is sent back, taking account of the circumstances and applicable consumer rights.
How long does a refund take?
Refund timing depends on inspection and the original payment method. Once a refund is approved and processed, banks or payment providers may require additional processing time.
Is a warranty claim the same as a return?
No. A standard return and a warranty claim are different processes. A product with a suspected manufacturing fault may need technical assessment, repair or manufacturer warranty handling.
Need help with a return or product issue?
Send us your order number, product name and a short description of the issue. For damage or an incorrect item, include clear photos before installing or programming the product.