Privacy Policy

1. Information We May Collect

We may collect information you provide directly when you contact us, ask for a quotation, create an account, place an order, request installation or programming support, or communicate about delivery and after-sales service.

• Name, email address and telephone number.
• Billing, delivery or project location information.
• Order, quotation and product-support details.
• Messages, photos or technical information you voluntarily send about a gate, motor or site.
• Account information where customer accounts are used.
• Basic website, device and browser information generated when you use the site.

2. How We May Use Your Information

Personal information may be used to respond to enquiries, provide quotations, process orders, arrange delivery, communicate about products or services, provide technical and after-sales support, maintain business records, prevent misuse and comply with applicable legal or accounting requirements.

Where you separately agree to marketing communications, contact information may also be used to send relevant product or service updates. You can ask us to stop such messages.

3. Cookies & Website Information

The website may use cookies or similar technologies for essential functionality such as shopping-cart operation, session management and preferences. Analytics or advertising technologies may also be used where enabled. Browser settings can usually be used to limit non-essential cookies, although some website functions may then work differently.

4. When Information May Be Shared

We do not need to make personal information publicly available to provide our services. Information may be shared with service providers only where reasonably necessary, for example delivery or logistics providers, hosting and IT providers, payment services, professional advisers or authorities where disclosure is legally required.

Service providers may have their own privacy terms and may process information in locations outside the UAE where their systems operate.

5. Payment Information

Where a third-party payment provider is used, payment information is processed according to that provider's systems and terms. We may receive the transaction information required to confirm, fulfil, reconcile or support the order. Customers should avoid sending full payment-card details through ordinary email or WhatsApp messages.

6. How Long Information Is Kept

Information is retained for as long as reasonably needed for the purpose for which it was collected, including order fulfilment, warranty or after-sales support, accounting, dispute handling, fraud prevention and legal obligations. Retention periods may therefore differ between enquiries, orders and financial records.

7. Information Security

We use reasonable organisational and technical measures intended to protect information against unauthorised access, loss, alteration or misuse. No website, network or electronic storage system can be guaranteed to be completely secure, so customers should also protect their account credentials and devices.

8. Your Choices & Privacy Requests

Subject to applicable law and the circumstances of the request, you may contact us to ask about personal information we hold, request correction of inaccurate information, ask for deletion where appropriate, or withdraw consent for optional marketing communications.

Some information may need to be retained where it is required for completed transactions, legal obligations, accounting records, warranty support or legitimate dispute resolution.

9. Children

Our website and gate automation products are intended for general commercial and adult consumer use. We do not knowingly seek to collect personal information from children for independent purchasing activity.

10. Changes to This Policy

We may update this Privacy Policy when our website, services, legal requirements or business processes change. The latest version published on this page will show the current update date.